Discovery, user research, and service design for digital services
Understand your users to make smart, user-centred decisions about your prospective and existing digital services.
What we do
We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.
We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.
Who we work with
We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.
We’ve successfully delivered 40+ discoveries for prospective and existing digital services.
“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”
Health Education England
Case Studies
User research about a prospective intranet for the RAF Air Cadets
The RAF Air Cadets offer a range of activities, training and education to young people as part of their personal…
Discovery about quality management of learning and training for NHS England
NHS England is responsible for the continuous improvement in the quality of education and training provided for healthcare workers. This…
Blog
The discovery would have been better if we’d been more prepared
At the end of a discovery phase, our clients almost…
Why you should involve clients in research planning from day one (if you can)
We put a lot of effort into research planning. But…
The importance of defining problems
We recently had to think very hard about how to…