Blog: Emma Davis
The voice of the user: creating opportunities for service teams to hear directly from research participants
User research is all about understanding the user experience and ensuring the voice of the user is heard, so it…
In-person vs remote: insights from my latest workshop
I recently left the comfort of my home office to facilitate a workshop in-person, for the first time since 2020. …
How many user interviews does it take to make 249 evidence driven recommendations?
I was recently asked to try to pull together some numbers to illustrate the work we’ve carried out as a…
How does user research on a live service compare with discoveries?
I’ve been lucky enough recently to have spent a few months working with Skills for Care on the Adult…
My mentorship journey at Lagom
A blog by Yaqi Li I was honoured to be able to join Lagom for a three-week…
Tackling the challenge of remote testing on mobile devices
Despite it being one of the more time consuming research methods, I’m a big advocate for moderated usability testing. There’s…
Learning how to have effective conversations with vulnerable people (and why it’s important)
Recently I attended an online training day on conversations with vulnerable people, along with the other Lagom User Researchers.
Learning more about digital inclusion
I recently had the opportunity to help out at a digital inclusion workshop being held by the…
Joining the team at Lagom
Starting a new job is often both exciting and daunting in equal measure but with the world still recovering from…