Blog: Liam King
And the 21 trees goes to Scotland
Since I started Lagom Strategy, the principle has always been to tread lightly and make a positive impact on the…
COVID-19 Update
We are open for business and embracing our physical remoteness.
Building user research capacity so we have the space to think
It has been an exciting week for us. We’ve recruited another talented User Researcher to our team. As of the…
Taking the opportunity to learn lessons
Every Armistice Day reminds me that another year has passed since we first started to work with the Royal Air…
Do successful discovery teams need to be co-located?
If you are planning a Discovery phase for a website or digital service one of the big considerations is where…
Ask users: “why would it be a problem if this site or service didn’t exist?”
This is now our favourite question to ask during our Discovery phase user interviews on existing websites and digital services.
How to run great remote user research interviews
As nice as it would be to perform all qualitative research sat opposite the end user participants, it isn’t always…
How to build a winning digital service business case with a rigorous discovery phase
Building or re-designing a digital service is always a big undertaking, and you are usually required to pull together a…
How to run an effective digital service discovery phase
UK Government departments and agencies are now following the GDS Service Design Manual when they design (or redesign) their digital…