Blog
Lessons on budgeting for user research participant recruitment
At Lagom, I lead the recruitment of user research participants for our research and Discovery projects for websites and other…
Do successful discovery teams need to be co-located?
If you are planning a Discovery phase for a website or digital service one of the big considerations is where…
How to successfully recruit the right user research participants
Obviously user research is a really important part of website and digital service projects these days, but I know from…
Ask users: “why would it be a problem if this site or service didn’t exist?”
This is now our favourite question to ask during our Discovery phase user interviews on existing websites and digital services.
How to run great remote user research interviews
As nice as it would be to perform all qualitative research sat opposite the end user participants, it isn’t always…
How to build a winning digital service business case with a rigorous discovery phase
Building or re-designing a digital service is always a big undertaking, and you are usually required to pull together a…
How to run an effective digital service discovery phase
UK Government departments and agencies are now following the GDS Service Design Manual when they design (or redesign) their digital…