Blog
How many user interviews does it take to make 249 evidence driven recommendations?
I was recently asked to try to pull together some numbers to illustrate the work we’ve carried out as a…
Reflections on service design in the public sector – A guest lecture
As part of Lagom’s leg up offering, we often share knowledge and experiences with others who are thinking about…
Longitudinal research on social media: some reflections
At the beginning of this year, I finished working on a longitudinal piece of user research about the RAF’s…
What being adaptable looks like in practice as a user researcher
As a user researcher, an important part of my skill set is being flexible and adapting mid-activity when needed. This…
How does user research on a live service compare with discoveries?
I’ve been lucky enough recently to have spent a few months working with Skills for Care on the Adult…
Job advert: Digital user researcher [January 2023]
We are looking for a digital user researcher to join our growing team. If you love digital user research, and…
Our progress towards more meeting free time: what’s worked so far
Back in September I wrote a blog about how we had been collaborating as a team to ensure we…
Running feedback sessions with under 18 users and the challenge of these not feeling like a test
Facilitating concept feedback sessions with under 18s isn’t something we do every day at Lagom. However, my involvement with the…
A view from the other side…. working with another research agency to recruit harder to reach research participants
I have recently started working on a project to explore young learners’ experiences accessing work experience opportunities. For us to…
The challenges (& opportunities) of working with an international user base
I worked as the lead user researcher on our recent discovery work for Wellcome Connecting Science. One of the complexities…